Terms of Use


Article 1: Publisher

Floating in Provence

Contact: floatinginProvence@gmail.com 


Article 2 : Scope of the Terms of Use :

These terms of use apply to all forms of use. The use of the website requires and assumes that each visitor (“user” or “you”), accepts of all the provisions relating to these conditions of use. Use of the Website is subject to the Terms of Use set out below. The Terms of Use are intended to ensure the proper use of the services provided by Floating in Provence to its customers, and to ensure the proper use of the Internet for all surfers. Please read these terms carefully, as using the Website indicates your agreement to them.

Article 3 : Intellectual property 

This site is the property of Floating in Provence. The site, its domain name and all of its content (logo, code, software, graphics, texts, images, tours, trips and sounds) are protected by regulations relating to intellectual property and industrial property. It is forbidden for any user to copy, reproduce or exploit all or part of this site, for any use whatsoever, except with the express prior authorization of Floating in Provence.

Article 4 : Site content 

The information disseminated free of charge on the Site is non-contractual and provided for informational purposes, Floating in Provence may modify it without notice. Floating in Provence strives to ensure to the best of its ability, the accuracy and updating of the information disseminated but can not guarantee the accuracy, precision and exhaustiveness of said information and declines any responsibility for their imprecision, inaccuracy or omission. The user is invited to check any information disseminated free of charge on the Site with official sources.

Floating in Provence reserves the right to modify, improve or delete at any time without notice the content of this website as well as its composition or use. Floating in Provence is also not obliged to remove obsolete content or to qualify it as such. Floating in Provence is entitled to totally or partially block access to this website for users or to offer them access under certain conditions. Floating in Provence neither formally nor implicitly covers any guarantee as to the availability of the website or its functions, in particular its absence of defects.  Floating in Provence cannot therefore guarantee that there will be no technical problem on the website.

Article 5 : Validity of information 

The information and simulations presented on this site are provided for information only, and have no contractual value or value of advice. Their interpretation, use and verification of their accuracy are the sole responsibility of the user.


The protection of personal data is a major issue today. Floating in Provence is   committed to ensuring the best level of protection of the personal data entrusted to it, in accordance with the General Data Protection Regulation (RGPD), EU 2016/679 of April 27, 2016, entered into force on 25 May 2018, and the Data Protection Act n ° 78-16 of January 6, 1978 as amended.

Article 6 : Minimization of the data collected 

The collection of your data is based on strictly defined legal grounds:

  • The execution of contracts : orders, reservations
  • Respect for your consent: electronic prospecting actions, management of cookies during your visit to our website, etc.

In order to respect the principle of data minimization, Floating in Provenceonly collects the data strictly necessary for their purpose :

  • In the contact form, this is the data you provide: your name and email.
  • When you leave a comment on our website, only the data entered in the comment form (limited to comment and name data) are collected. You can submit your comment anonymously.
  • In the contractual relationship, the contact details of visitors (names, first names, phones and emails) are collected.


Article 7 : Transfer of data 

As soon as Floating in Provence intervenes in the communication for a service contract between the user and the respective provider, it sends the respective provider the data necessary for this contract. The service provider processes and uses the data for the drafting of the contract, the conclusion of the contract and the execution, under his sole responsibility. 

Article 8 : Data retention 

The data are kept for the time necessary for their purpose, and until the end of the legal limitation periods.

If you leave a comment, the comment and its metadata are retained indefinitely.

Article 9 : Exercise of rights over your data 

To exercise your rights over your personal data, you must send an email to floatinginProvence@gmail.com . 



Article 10 : Adherence to the conditions of use :

It is recalled that any order for one or more of the services offered by Floating in Provencesupposes the customer’s acceptance without restriction or reservation to these conditions of use. 

Article 11 : Content of the service :

All data shared on this website is for informational purposes. This information does not constitute an offer as of right from Floating in Provence . The offer is specified during the reservation request which can be made either via this website, by email, SMS, Whatsapp or by telephone.

The descriptions and photographs of the services referenced by Floating in Provence , appearing on the site, are for informational purposes only. The photographs presented on the site are not contractual. Even if every best effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the providers presented give as exact an overview as possible of the services offered, variations may occur. The customer can not claim any claim of this fact.

Floating in Provence specifies in the description of each excursion (in the “ To note ” block ) the recommendations in terms of difficulty, route, entrance fees and meals.  

By placing an order, the customer explicitly acknowledges having obtained all the desired information on the nature and characteristics of the services ordered.

Article 12 : Tariff 

All the prices displayed on the Floating in Provence site are for information purposes. The rate is confirmed at the time of booking.

The price is displayed per person or per group. It excludes the costs of meals, transport, entry fees and accommodation.

Article 13 : Terms of payment 

Terms and timing of payment for services depends on the services ordered and the total amount. In each case, terms and timing will be communicated to the Customer at the time of order by email, sms or whatsapp by Floating in Provence.

Article 14 : Cancellation 

The service can be canceled by Floating in Provence in the event of force majeure or in the event of insufficient number of registrants scheduled for the visit.

Cancellation by the customer may lead to a refund at the discretion of Floating in Provence . However, in all cases, failure to show up will result in the non-reimbursement of all costs for all services without any exception.

Article 15 : Conditions of performance of the service  

As long as the order is not approved by Floating in Provence , it is not binding.

For the proper performance of the service, the customer must arrive on the specified day, at the times mentioned. In the event of delay and without any manifestation on the part of the client regarding his arrival time, the reservation is guaranteed at the discretion of Floating in Provence .

In case of obligation by Floating in Provencenot to wait for late clients, no refund can be requested.

It may happen that certain activities indicated in the description or the entire service offered by Floating in Provence are canceled, in particular for climatic reasons, in the event of force majeure, unforeseen closure of the various monuments, museums and establishments, or when the number of participants required to carry out the activity is not reached. In these cases, Floating in Provence will make all effort to compensate the client by offering a refund or substitute dates for the service booked.

Article 16 : Service Providers

Floating in Provence can offer you additional services such as the reservation of transport or entry to sites such as museums or wineries.  However, Floating in Provence will not be liable for any acts of others, including those of the Service Providers and shall not be held responsible for any disruptions, defects, discrepancies or failure to provide the Service in whole or in part by a Service Provider. And any claims will be taken up directly with the Service Provider.

Article 17 : Acceptance of risk and waiver of liability 

Floating in Provence invites you to obtain appropriate travel and medical insurance before booking a visit.

You acknowledge that any excursion involves an element of risk. Floating in Provence encourages you to take note of the requirements and the level of physical form inherent in the excursion and to fully inform yourself with our services if necessary.

Floating in Provence does not provide any guarantees about any risk associated with a travel destination and is not responsible for any damages or losses that may arise from or in connection with such an excursion.

You hereby assume all these risks and you, your estate, your family, your heirs and hereby assign to accept to release Floating in Provence from all liabilities and claims which arise from damages of all kinds and of all kinds, known and unknown, pecuniary and non-pecuniary, including, without limitation, illness, bodily injury, disability and death of you and / or any other excursion participant, which may arise from or in connection with participation in a visit.

The customer must purchase appropriate, comprehensive and extensive insurance according to their needs, including personal insurance and travel insurance. In the event of a complaint, the customer must communicate directly with the insurance company. Floating in Provence advises clients to choose the broadest insurance which also includes medical and hospital costs and indirect damages that may be incurred by the client during the trip, due to circumstances beyond their control and not under control of Floating in Provence.

Article 18 : Complaints – Disputes 

Any complaint relating to a reservation made by Floating in Provence must be sent in writing within 48 hours of the date of completion of the service, to the following address: floatinginProvence@gmail.com .


Thank you for choosing Floating in Provence and we are happy to always be at your service and provide a unique and enjoyable experience.

Floating in Provence

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